Turning Offices into Communities
Offices used to be all about function. But as Tom Wallace puts it, “People invest so much in creating beautiful homes — yet spend just as much time in workplaces that feel purely utilitarian.” Now, expectations are shifting, and workplace design is following suit.
As the Global Workplace Design Lead at Foundever, Wallace brings a unique perspective shaped by his background in residential design. He believes workplaces must now balance functionality with warmth, flexibility, and a sense of belonging.
From Utility to Experience
The evolution began with tech companies introducing playful design elements to their offices. While some features felt gimmicky, they changed how the workplace was perceived. Then came the pandemic, and with it, a new era of employee-driven design. Today, the focus is on creating experiences — through layout, lighting, acoustics, and community-building spaces.
“People want quiet zones, libraries, multifunctional areas for yoga or art workshops,” says Wallace. “Wellness matters. So does having space to switch off from work mode.”
But these ideas can face resistance from leadership. That’s where data and storytelling come in — using feedback, pilot projects, and small wins to demonstrate long-term value. “You’re not just creating a space to work,” he adds. “You’re building an ecosystem that supports engagement and retention.”
Small Moves, Big Impact
One of Wallace’s go-to strategies? Local collaboration. “When we open or refurbish a space, we often commission a mural by a local artist. Employees vote, watch it come to life, and feel a personal connection to the space.” These simple yet effective gestures bring ownership and joy into the environment — making it feel like home.
In terms of layout, the focus is on flexibility. Booth seating, breakout tables, adaptable training rooms, and hybrid zones encourage both collaboration and quiet productivity. Add in canteen-style tables and community kitchens, and suddenly the office becomes a social hub.
Designing for Hybrid Work
With hotdesking becoming more common, Foundever is testing solutions like desk availability devices and smart locker systems. But Wallace notes that emotional considerations matter too — employees want a personal touch. A customisable office wall or access to natural light can go a long way.
Feedback confirms the importance of daylight access. “People say they’re more energetic and productive near a window,” says Wallace. That means layouts should be oriented to prioritise natural light, especially in shared zones.
The Feel of a Home, the Function of a Workplace
From thoughtful decor to inviting layouts, every element contributes to mood and morale. Wallace emphasizes the value of softness — no harsh lighting, cold ceilings, or stark walls. “Open furniture layouts, greenery, and natural textures make people feel welcome the moment they walk in.”
Creating a sense of anticipation is part of the journey too. Visual storytelling with 3D renders, preview campaigns, and open dialogue about the purpose behind the redesign can help build excitement and buy-in.
Activating the Space
Once the office is open, keep it alive. Host wellness workshops, invite food trucks to remote sites, run artist takeovers — make the space feel dynamic and community-driven.
“Inspire the same kind of buzz you get from a cool coffee shop,” Wallace says. “That’s what attracts people — a space where culture, creativity, and connection come together.”
Because in the end, as Wallace reminds us, “What drives most architects is community. And that’s the critical piece — give employees space to meet, talk, build relationships, and bring your culture to life.”